LIONS GATE MANOR POLICIES CHECK-IN and CHECK-OUT TIMES: Check-in time is 4 pm to 8 pm. Late check-ins (after 10 pm) may be charged $25.00 per hour. Check-out time is 11 am. Late check-outs without prior approval may be charged at $25.00 per hour.
OCCUPANCY: Each suite is designed and priced for one or two adults, having been furnished with one king-size or queen-size bed. Some suites could be made to accommodate a third person, but there would be an additional charge, and must be approved and arranged for in advance. Please call to make your reservation if you would like to have a third person in the room (208 776-5118).
Children: Sorry, we are not able to accommodate small children.
ADA Compliance: Our beautiful Medieval Chamber Suite located on the main floor is handicap accessible.
DISCOUNTS: a 10% discount is offered on reservations for the following: *AAA members, *First Responders, *Military/Veterans, *Members (or former Members) of The Tabernacle Choir at Temple Square, The Orchestra at Temple Square, The Bells on Temple Square. *Group reservations, and some Extended Stay reservations (call for details). Upon arrival please show eligibility for the discount you are claiming. Only one 10% discount per visit. Not combinable with special discounted prices. Discounts should be claimed when making your reservation.
GIFT CERTIFICATE: Gift certificates make great presents for friends and loved ones. They can be purchased online, by phone, or in person. Certificates are good for up to a year and are transferable. They are non-refundable, and have some restrictions as to when and how they can be used. Any applicable restrictions are clearly stated in the online descriptions, and will be printed on the certificate itself. If you have a gift certificate please call 208 776-5118 to make your reservation.
PAYMENT: A credit/debit card is required to make a reservation. If you have made a reservation on a travel site, we will require you to provide us a credit card upon check-in. That card would be used only for damages or incidentals. You may choose to pay via the following credit cards: Master Card, Visa, American Express, or Discover. The card will be charged for the total amount due at the time of booking. If the card is declined the reservation is subject to cancellation.
GROUP BOOKINGS and EXTENDED STAY RESERVATIONS: When a group books at least 4 rooms for the same day, that is considered a Group Booking. When a guest books a room for a stay of at least 4 consecutive days in the same room, that is considered an Extended Stay Reservation.
These bookings get special handling. They must be made with us over the phone, or in person. We generally are able to offer a discount and we require that 20% of the cost of the reservation be non-refundable. As always, bookings are paid for when the reservation is made.
CANCELLATIONS and REFUNDS for Group Bookings and Extended Stay Reservations: The cancellation period is anytime up until 14 days prior to the scheduled arrival date (cut off time is 4 pm). Any cancellation after that date is considered a late cancellation.
Refunds for bookings properly cancelled during the cancellation period will be issued for the full amount MINUS the 20% non-refundable portion. Refunds for late cancellations may be denied, or may be issued (less the 20% non-refundable portion) for any rooms successfully re-rented.
CANCELLATIONS and REFUNDS for reservations NOT considered Group or Extended Stay: The cancellation period for normal reservations is anytime up until 48 hours prior to the scheduled arrival (cut off time is 4 pm). Any cancellations after that time would be considered Late Cancellations. For reservations properly cancelled during the cancellation period, a full refund will be issued, less a $10.00 administrative fee. Refunds for late cancellations may be denied, or may be issued (less the $10.00 fee) for any rooms that are successfully re-rented.
ALCOHOLIC BEVERAGES: Celebrating your special getaway with some champagne, wine, etc. is not a problem at Lions Gate Manor. However, drunkenness is strongly discouraged. Please be considerate of the other guests. If you intend to drink to excess, we would recommend that you book a hotel downtown within walking distance of all the activities and attractions there.
TOBACCO PRODUCTS, VAPES, and OPEN FLAMES: The use of tobacco products, e-cigarettes, vapes, etc. is not allowed anywhere on our 10 acre property except in your private vehicle (keeping butts and ashes inside). Also please no burning of candles, incense, etc. A substantial fine may be charged to your card for violation of this policy.
PETS: We are sorry, but we cannot accommodate pets. The only exception is Certified Service Animals. If you have a certified service animal, you must notify us upon making your reservation and then present the pet's papers upon check-in.
VISITORS: Our guests are welcome to have visitors, but they are requested to leave the premises by 10:00pm.
DAMAGES and MISSING ITEMS: We trust you will enjoy the beautiful accommodations and treat them with respect and care. Any damages or missing items will result in charges to your credit card on file.
4:00 PM - 8:00 PM
If arriving outside of check-in times, please call to make arrangements.
A 100 percent deposit is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.
CHILDREN & PETS
Children are not allowed. Pets are not allowed.
CREDIT CARD SECURITY
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